Core Technology Services rounds out listening tour

December 5, 2018

After feedback from the Student & Academic Affairs retreat, Core Technology Services staff conducted a listening tour this fall designed to get questions answered.

Assistant CIO for Enterprise Services Jody French noted that the listening tour had been in response to calls for information from the campuses including Blackboard and multifactor authentication. The largest item of interest: PeopleSoft.

According to CTS, the PeopleSoft Governance Committee requested the informational sessions extend to all campuses to discuss information technology-related topics, “ensuring awareness of institution/CTS goals, priorities and concerns.”

“We had many student-focused questions regarding what would happen, for example, if students couldn’t easily access the systems they need daily,” French said. “Once the campuses were able to see the full plan – that we have a Security Council and privacy-protection measures in place – that seemed to make everyone feel a lot better.”

General themes that emerged included improved communication and support on campus-based IT issues, increased self-service access to documentation and support, and additional campus involvement in IT planning and decision-making.

French added that specific feedback on PeopleSoft-related issues brought forward topics including enterprise risk management, software integrations, expanded data access and improvements to Employee Self Service and Manager Self Service. Overall, the listening sessions proved invaluable to all present for the meetings.

“CTS extends a sincere thank you to everyone who participated in the listening tour,” French said. “We appreciate you taking time out of your schedules and value our working relationships. We would also like to extend our appreciation to the PeopleSoft Governance members and other campus leaders who assisted in the preparation for each visit. We look forward to future discussions and opportunities to work collaboratively as a system.”